At the end of a tenancy, disputes often arise over what’s considered “damage” and what’s just fair wear and tear. Here’s how New Zealand law defines it.
Fair Wear and Tear
This includes deterioration that happens through normal use:
- Faded curtains
- Worn carpets in high-traffic areas
- Minor scuff marks on walls
Tenants are not liable for wear and tear.
Tenant Damage
This is anything caused by carelessness or intentional actions:
- Stains, burns, or holes in carpet
- Broken windows
- Damage from pets not approved
Tenants may be liable for the cost of repairs, especially if it’s not accidental.
Rentall’s Inspection Process
We document the property with photos and written reports at the start and end of each tenancy as well as things we notice during our frequent and thorough property inspections. This helps resolve disputes fairly and quickly, and allows everyone to focus on remedying the issues in timely and efficient ways.
Confused about what’s damage and what’s normal? Contact Rentall — we’ll sort it out.
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