Maintenance is part of every rental property’s life. But who’s responsible — the landlord or the tenant? Here’s how it works in New Zealand.
Landlord Responsibilities
Under the Residential Tenancies Act, landlords must:
- Maintain the property in a reasonable state of repair
- Ensure it meets Healthy Homes Standards
- Act promptly on urgent repairs (e.g. burst pipes, no hot water)
Landlords can be fined if they fail to fix major issues in a timely manner.
Tenant Responsibilities
Tenants must:
- Keep the property reasonably clean and tidy
- Inform the landlord of any problems or damage
- Avoid causing intentional or careless damage
Tenants may be liable for repairs if damage was caused by them or their guests.
What Counts as “Urgent”?
- No power or hot water
- Water leaks or flooding
- Broken windows or locks
- Dangerous mould or gas leaks
These should be reported immediately. Rentall provides an emergency line to handle urgent repairs 24/7.
How Rentall Helps
We log, track, and manage maintenance through a dedicated portal — keeping landlords informed and ensuring tenants stay safe and comfortable.
Tired of chasing repairs or dealing with disputes? Let Rentall take care of it.
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