Rent arrears — when rent is unpaid — are among the most common tenancy issues in New Zealand. Whether you’re a tenant facing tough times or a landlord needing to protect your income, here’s what to know.
What Counts as Rent Arrears?
If rent isn’t paid by the due date agreed in the tenancy agreement, it’s considered overdue. Even a single day late qualifies as rent arrears.
Tenant Rights and Responsibilities
Tenants must pay rent on time, every time. If you know you’ll miss a payment, notify your property manager immediately. Early communication can prevent escalation and protect your tenancy.
If you fall more than 21 days behind, landlords may issue a 90-day notice to end the tenancy — even without a Tribunal order. If it’s less than 21 days, they must follow a formal breach process.
Landlord Obligations
Landlords must:
- Keep accurate rent records
- Notify tenants in writing of any overdue rent
- Provide a rent summary if requested
Rentall uses digital rent tracking systems to catch arrears early and resolve issues quickly — often without the need for legal action.
Tribunal Process
If rent remains unpaid and notice has been issued, landlords can escalate the issue to the Tenancy Tribunal. A payment plan may be ordered or the tenancy may be terminated.
Don’t wait for arrears to build up — contact Rentall for proactive, professional tenancy support.
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